Published: 2025-02-26 16:14:28
Company: ZEBRA TECHNOLOGIES EUROPE LIMITED
City: Brno
Type: Práce na plný úvazek
Link: https://www.jobs.cz/pd/2000516587/?rps=0&utm_medium=jobsbox
Overview
The Order Experience (OEX) organization is responsible for all aspects of customer care related to the quote-to-order process, including people, process, tools and customer satisfaction. The team is responsible for the accurate entry of purchase order and/or Service Contract information from the sales team or directly from Zebra’s customers into Zebra’s system. They act as a subject matter expert on all matters related to the product and/or service contract orders, responding to inquiries from management, Zebra’s sales teams and the customer.
Responsibilities
* Enters new product and/or service contract order data into the system, ensuring data accuracy and process adherence. Assigned accounts may include complex contracts with variable billing arrangements or multi-contract consolidation requirements
* May be assigned as primary contact / account representative for a key account / key customer
* Meets or exceeds all departmental or individual metrics associated with performance against service level agreements
* Provides price quotas on request
* Ensures proper recording, tracking and filing of all assigned orders
* Responds to customer or internal inquiries regarding service contract entitlements, invoices and purchase orders
* Independently coordinates with other internal departments regarding order status, invoicing, credits, shipping dates, product availability, quality issues, damaged or mis-shipped product, service repairs,etc
* May act as a process expert, trainer or mentor to Admin I and Admin II level team members
* May act as a representative of the CPS team in cross functional projects
* May run routine meetings with key customers or internal stakeholders leveraging web-basedmeeting technologies and using facilitation skills to effectively manage the meeting to successful outcomes
* May generate reports and perform simply analysis / interpretation of service order data at the customer, regional or product line level for internal use
* Contributes to process / service improvement through identification of opportunity areas and proactive contribution to improvement discussions
* Engages management as required for assistance in addressing new or complex issues
* Adheres to OEX customer strategy, leads by example and follows our customer principles
* Delivers a positive ordering and invoicing experience to our customers and partners
Qualifications
* Fluent Spanish language
* Communicative English
* Strong data entry skills with attention to detail and quality
* Beginner level skills in Microsoft business applications including Word, Excel and Outlook
* Customer service values and orientation
* Proven professional work behaviors as attendance, teamwork and time management
* Strong communication skills (listening, providing clear and concise information, using accurate language and grammar)
* We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process.
Benefits
* 5 weeks of vacation, 5 sick days and 4 volunteer days paid off.
* Multisport card at a reduced price.
* Meal contribution.
* Monthly contribution 1000 CZK/month in the form of credits on your Benefit plus card with cafeteria system where you can choose from wide range of activities/benefits from Health, Sports, Travel, Wellness, Development, Culture up to company Language courses.
* Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments.
* Annual bonuses based on financial results.
* Yearly salary increases according to individual performance.
* Employee referral bonus for bringing New Talent to Zebra.
* Free beverages and fruit days (coffee, tea, milk available in our kitchenette).
* Life & Pension insurance contribution.
* New modern and multifunctional workplace at Vlněna Office park in the city centre
* Discount at our partners (Banks, HP, Dell, Microsoft Office).
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