Published: 2025-04-01 12:51:34
Company: ALENSA, s.r.o.
City: Praha
Type: Práce na plný úvazek
Link: https://www.jobs.cz/pd/2000552980/?rps=0&utm_medium=jobsbox
Are you a native Spanish speaker with great customer service skills? If so, we want to hear from you!
Alensa, the European leader in online sales of glasess, contact lenses and equipment, is looking for a new Customer Service Representative for Spanish market to join our team.
Your responsibilities:
* Respond to customer inquiries via phone calls, emails and other channels
* Provide accurate information about products and services
* Handle customer complaints and resolve issues in a timely manner
* Assist customers with placing and tracking orders
* Address issues related to delivery and returns
* Update customer information in the database
* Maintain records of customer interactions
* Collaborate with other departments to enhance customer experience
* Offer technical assistance and troubleshoot product-related problems
* Guide customers through product usage and setup
* Collect customer feedback and suggest improvements to processes and services.
What we are looking for:
* Native speaker or at least at the C1 level in Spanish
* Communicative knowledge of English
* High-School graduate
* Good knowledge of Microsoft Office and Google Apps (Sheets and Docs) is an advantage
* Previous experience on similiar position is an advantage
* Independent, communicative and pro-active personality
What we can offer:
* Opportunity to work in international team in dynamic environment
* Non – corporate, informal and friendly working atmosphere
* Opportunity to learn and grow
* Company benefits, company discounts
* Regular team building acitivites
* Possibility of home office
* Regular working hours and no weekends
* Office in Prague 9 (5 minutes from metro station Palmovka)
* one year contract with possibility to extension
Alensa s.r.o. is one of the leading online retailers of contact lenses, solutions, and accessories for contact lenses. We operate 40 e-shops in 30 European countries and United Arab Emirates. We continue to grow while increasing the number of our satisfied customers in the Czech Republic and abroad. We are a leader in quality and price since 2004.
Are you interested in our offer? All you have to do is answer in the contact form and send your updated CV.
*By sending a CV, you consent to the processing and storage of personal data for the company’s internal use.…