Published: 2025-01-13 14:52:41
Company: MSD IT
City: Praha
Type: Práce na plný úvazek
Link: https://www.jobs.cz/pd/2000452108/?rps=0&utm_medium=jobsbox
To our finance center in Prague we are looking for an OTC OM Specialist with Spanish and Portuguese.
Responsibilities
* Manages the timely, accurate and compliant processing of sales orders to wholesalers, distributors, retail chains, hospitals and physician offices
* Assures timely and useful updates on orders to the customers
* Execute timely, accurate and compliant the process of customer interactions, queries, inbound and outbound calls, emails, chats, claims and returns
* Communicate and align both proactive and reactive communication and information related to stakeholders
* Supports Pharmacovigilance and Quality activities
* Supports Customer Orders status, working cross functionally with all stakeholders
* CustomerLink support
* Manage HCPs registration process and supports their training activities
* Handle procedure and process updates in global process documentation
* Manage transition projects related to Customer Service processes
* Claims / issue resolution including creation of Credit Memos, Debit Memos and Returns
* Develops reporting for Supply Chain, Channel Development, Finance stakeholders or others as needed
* Support onboarding and training new team members
* Conducts timely updates on customer queries and inquiries
* Daily communication with customers including incoming calls, business partners and operational teams
* Proactively anticipate customers’ needs and deliver excellent customer service
* SOP’s & WI’s updates including Monthly/Quarterly SOX controls review Manages the generation of claims into the system
* Provide audit documentation as required and make sure the internal compliance policies are applied
* Participating in operational monthly/weekly team meetings interfaces
* Support for projects implementation or improvements initiatives
* Execute month end activities as expected according to timelines agreed
* SOP’s & WI’s updates including Monthly/Quarterly SOX controls review Manages the generation of claims into the system
Requirements
* Bachelor’s Degree in Business Administration, Supply Chain or Finance
* English, Spanish and Portuguese language skills (both speaking and writing)
* Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness
* Strong communication, interpersonal, and organization skills
* Advanced PC skills (MS Excel, Word, PowerPoint)
* Willingness to periodically travel to local markets sites
* 2 years of experience in a finance or supply chain department of a multinational company is desired
* Experience using SAP is advantage
* Order Management experience is desired
What we offer
* Exciting work in a great team, global projects, international environment
* Opportunity to learn and grow professionally within the company globally
* Hybrid working model, flexible role pattern
* Pension and health insurance contributions
* Internal reward system plus referral programme
* 5 weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40 paid hours annually for volunteering activities, 12 weeks of parental contribution
* Cafeteria for tax free benefits according to your choice (meal vouchers, Lítačka, sport, culture, health, travel, etc.), Multisport Card
* Vodafone, Raiffeisen Bank, Foodora, and Mall.cz discount programmes
* Up-to-date laptop and iPhone
* Parking in the garage, showers, refreshments, library, music corner
* Competitive salary, incentive pay, and many more
Ready to take up the challenge? Apply now!
Know anybody who might be interested? Refer this job!…